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Return & Refund Policies

Thank you for supporting our creations at Kreative Koukla!​ 

We want you to love your purchase, but if something isn’t quite the way you hoped, we’re here to help! 

Please read our return policy carefully.

Return Window:

You may request a return or refund within 14 days of receiving your order.​

To Be Eligible For A Return:

  • Item must be unused and in its original packaging.

  • Must have order number on hand

Damaged/Defective/Incorrect Items:

If your order arrives damaged or you received the wrong item, contact us within 5 days of delivery using our form below.

Please include in your email:

  • Order number

  • Clear photos of item(s) in question

Once we receive your email and defective item(s) we will notify you of the status of your return. Once approved your refund will be issued to your original payment method within 7-10 business days

Non-Returnable Items:

  • Custom-made or personalized items, unless they arrive damaged or defective

  • Sale or clearance items

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Refund Instructions: To initiate a return or refund request, please contact us using the form below with your order number, a description of the issue, and any supporting photos (if applicable). Once we approve your return, we will provide instructions for returning the item. Please note that the cost of return shipping is the customer's responsibility unless the return is due to a defect or our error.

Send us a message
 and we’ll get back to you shortly.

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